Terms and Conditions

Last updated 11/09/2025

Welcome to City Return and Earn. By using our website and services, you agree to the following terms and conditions:

1. Acceptance of terms

By accessing and using our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services

City Return and Earn provides comprehensive recycling services. From home and business collections to processing containers dropped off at our depots in NSW, we offer various solutions to meet your recycling needs. Our services include refunding 10 cents per eligible container and specialised recycling solutions for events, commercial enterprises, institutions, government bodies, educational facilities, and local communities. Full details are available on our website.

2.1. Home and Commercial Collection Services

We offer two primary collection services, which must be booked through your online account:

• 240L Bin Service: Available for customers in the Metro Sydney area.
• Recycling Bag Service: Available for customers within the Parramatta LGA, designed for apartments or lower volume collections.

3. Eligibility

To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By using our services, you represent and warrant that you meet the eligibility requirements.

4. Registration and account

To access certain features of our services, you may need to register and create an account. You agree to provide accurate and complete information during the registration process and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Use of services

You agree to use our services in compliance with all applicable laws and regulations. You must not misuse our services or interfere with their operation.

5.1. Collection Requirements

For all collection services, you agree to:

• Only place eligible containers, as defined by the NSW Return and Earn scheme, in the bins or bags provided.
• Ensure the collection point is safe and accessible for our drivers on the scheduled pick-up day.
• Ensure bins or bags are ready for collection by the designated time on your scheduled day.
• Our policy is to collect only full bins or full bags. Collections of partially filled bins or bags are at our sole discretion and may be subject to a fee (see Section 6).

6. Fees and Payments

All applicable service fees, as described below, will be deducted from the total refund value of your collected containers. All fees are in AUD and are inclusive of GST.

6.1. 240L Bin Service (Metro Sydney)

• Set-up Cost: $49.00 (one-time fee per bin). For orders of 10 or more bins, a discounted rate of $39.00 per bin applies.
• Pick Up Fee: $5.00 per collection.
• Failed Pick Up Fee: $10.00. This fee will be charged if we are unable to complete a scheduled pick-up due to reasons within your control (e.g., bin is not accessible, gate is locked, bin contains non-eligible items/waste).
• Partial Pick Up Fee: $7.50. Our policy requires bins to be full for collection. However, should you present a bin that is not full and we, at our discretion, proceed with the collection, this fee will apply.
• Contamination Fee: $7.50. A bin is considered contaminated if more than 10% of its contents are ineligible items (e.g., non-returnable containers, liquids, or general waste). If a contaminated bin is collected, no refund will be issued for any containers within that bin, and this $7.50 fee will be deducted from your total payout.

6.2. Recycling Bag Service (Parramatta LGA)

• Set-up Cost: $10.00 (includes 2 bags and 2 tags).
• Pick Up Fee: Free.
• Failed Pick Up Fee: $5.00. This fee will be charged if we are unable to complete a scheduled pick-up due to reasons within your control (e.g., bags are not accessible, bags are not correctly tagged, bags contain non-eligible items/waste).
• Partial Pick Up Fee: $3.00. Our policy requires bags to be full for collection. However, should you present a bag that is not full and we, at our discretion, proceed with the collection, this fee will apply.
• Contamination Fee: $3.00. A bag is considered contaminated if more than 10% of its contents are ineligible items (e.g., non-returnable containers, liquids, or general waste). If a contaminated bag is collected, no refund will be issued for any containers within that bag, and this $3.00 fee will be deducted from your total payout.

7. Container Refunds and Payment

Following a successful collection, we will process your containers at our facility. You will be refunded $0.10 for every eligible container.

The total refund amount will be calculated and credited to your nominated bank account within 21 business days of the collection date. All applicable service fees (e.g., Pick Up Fee, Failed Pick Up Fee, Partial Pick Up Fee) will be deducted from your total refund.

8. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

9. Limitation of liability

City Return and Earn will not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability for any direct damages shall be limited to the amount you have paid us for the use of our services in the past twelve months.

10. Changes to terms

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the revised terms.

11. Governing law

These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Company information

City Return and Earn Pty Ltd

ABN: 15 651 899 222

13. Contact

If you have any questions about these terms and conditions, please contact us at:

City Return & Earn

Email: contact@cityreturnearn.com.au

Phone: 1800 273 292

Address: 285 King St, Mascot, NSW 2020